Privacy Statement
The privacy of our customers is important to us. Therefore, we will only collect and use your personal information in the ways set out in this Privacy Statement.
1) To collect information from you when it is necessary or relevant to the transaction. 2) To collect information from you only when required by law or in connection with the purpose of collection.
2) To retain your data where required by law or in connection with the purposes for which it was collected.
You can browse our website without providing your personal information. When you browse our website without a log-in user account, you will be browsing anonymously and we will not be able to identify you.
We are always happy to hear from you. If you have any comments or suggestions, please email them to our online customer service.
Collection of Personal Information
We do not sell, share or trade personal information collected online with third parties. Personal data collected online will only be disclosed within our group of companies for internal use. The basic personal information we will collect from you when you place an order include
1) Name
2) Delivery address
3) Email address
4) Contact telephone number
5) Date of Birth
6) Gender
The personal data we collect from you will be used for the following purposes.
1) shipping your purchased goods
2) to provide you with updates on the status of your purchases and customer support
3) to provide you with information about our products
4) to process your order or provide services and information as requested by you or through our website.
In addition, we may use the information you provide to administer your account; to verify and process your online payment transactions; to review information downloaded from our site; to recognize your web browser; to conduct web site user surveys; and to send you relevant information about products or services that we believe may be appropriate for you if you have indicated that you do not wish to receive such information.
We may give your name and address to a third party (e.g., a courier or supplier) to facilitate delivery.
Note: Courier companies have the right to ask you to fill in your ID number in order to provide customs with an internal check and verification to facilitate export arrangements.
We may retain your order information, but for security reasons, we cannot retrieve it directly. You can log in to your account, access your order information, and inquire about your personal order information. You can also manage your address, bank details and newsletter subscriptions. You are responsible for ensuring that your personal information remains confidential and is not made available to unauthorized third parties. We will not be liable for any misuse of passwords.
Security of Personal Data
We ensure that all information collected is kept secure and confidential. We protect your personal information in the following ways.
1) restricting access to personal information
2) maintaining technology products that prevent unauthorized access to computer data
3) Destroying your personal information in a secure manner when it is not retained for record-keeping purposes.
We use 128-bit Secure Socket Layer (SSL) technology to process your financial information. 128-bit SSL technology takes approximately at least one trillion years to crack and is an industry standard security measure.
Disclosure of Personal Information
We do not share your personal information with organizations other than the companies that provide delivery services on our site and related third parties.
Our site may be required to disclose personal information under special circumstances, such as when we have reason to believe that disclosing personal information would help prevent a threat to life or health, or for law enforcement purposes.
If you believe that our website has violated this privacy policy, please contact our online customer service.
Computer Data Collection
When you visit our Web site, our servers automatically record the information your browser sends us. This information includes
- Your computer's IP address
- Type of browser
- The pages you viewed before visiting our website
- Pages viewed on our website
- Time spent on these pages, products and information searched for on our site, time and date of access, and other statistical data.
The information collected is analyzed and evaluated to help improve this website and the services and products we offer. This information is not used in conjunction with other personal information.
Changes to Privacy Statement
Our website reserves the right to modify and change the privacy statement at any time.
Complaints about violations of the Privacy Ordinance
If you are dissatisfied with the way we handle customer privacy or complaints, please contact us.